This job is with Oracle, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves supporting CEMLI retrofit tasks for EBS 12.2.x upgrade/migration activities .
Career Level - IC3
Job Description
Resource would play a lead role in running development and support projects for Oracle ERP/SaaS/Fusion customers and should have experience in working on development, support of CEMLIs and Implementation (Waterfall or Agile methodology)
The job involves working with customers in different time zones and resource should be flexible to work in shifts including night shifts
Resource should be able to independently work on CEMLI objects - Design, develop and test
Technically good in development and experience on EBS Modules
Resource should be able to investigate, analyze, craft and develop solution for enhancements/developments related to CEMLIs
Resource should be able to identify the impact of patches and determine functional and technical steps required to minimize the disruption to business
Report progress/status/risk/issues on development at periodic basis.
Resource should be able to manage the complete development pipeline and manage the scope, time and cost and delivery of all the CEMLIs
Resource should be able to lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time.
Resource should be able to understand customer requirements/user stories and implement practical solutions.
Resource should have hands on knowledge and expertise on Oracle Apps R12 (SCM, Manufacturing and Planning) and Fusion/SaaS modules
Resource should have Good knowledge of business processes and application setups and the impacts of one setups to another.
Personal Attributes
Self driven and result oriented
Strong problem solving/analytical skills
Strong customer support and relation skills
Effective communication (verbal and written)
Focus on relationships (internal and external)
Strong willingness to learn new things and share them with others
Influencing/negotiating
Great teammate
Customer focused and customer facing skills
Confident and crucial
Values Expertise (maintaining professional expertise in own subject area)
Passion
Flexibility
Organizational skills
Values and enjoys mentoring/knowledge transfer ability
Values and enjoys teaching technical courses
Other Crucial Skills
Experience in understanding customer requirement.
Good knowledge of business processes and application setups
Customer facing
Lateral thinking
Time Management
Good Technical expertise on EBS/integrations architecture
Knowledge of performance tuning is a plus.
Solid understanding with OMCS/SaaS teams would be an advantage.
OCI Certified / ITIL Foundation Certification in IT Service Management / Six Sigma.
Your Qualifications
The candidate should have demonstrated ability in Oracle products including Technical/Functional and a minimum 2 years of leadership experience working at a customer facing roles. High dedication with their customers is must.
Skills - EBS R12/Fusion/SOA expertise with Techno-functional skills in Supply Chain, Manufacturing and Planning (Procurement, Oracle Supplier Network, Order Management & Shipping, Inventory, Oracle Transportation Management, Warehouse Management Systems, Bill of Materials, Work in Progress, Quality, Enterprise Asset Management, Costing & Planning).
Technical Skills - Oracle Database, SQL, PL/SQL, Java, Unix, Forms, Reports, XML/BI Publisher, Workflow, OA Framework, SOA/BPEL, OTBI, OIC, XML / HTML
Should have experience in Development/Support of CEMLIs / Implementation.
Ready to work in shifts including night shift. The role will be based in Bangalore / Hyderabad.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. A main point of contact for customers, you are responsible for handling diverse customer situations and called out issues.
As a Sr. Support Analyst, you will be the technical interface to customers and Internal Oracle Teams for resolution of problems, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their proficiencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and sophisticated applying independent judgment. May have project lead role.
BE, BTech, MCA , MBA or equivalent preferred. Other qualifications demonstrating an understanding of Oracle EBS Supply Chain, Manufacturing and Planning at a functional and technical level may be considered.
Diversity And Inclusion
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to thrive in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, interview process, and in potential roles. to perform crucial job functions.
Thats why were committed to creating a workforce where all individuals can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.
As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
