Operations Team Member-OPS-CMS Operations

M2

Operations Management:

1. Market knowledge of Payment Products and applicable regulatory guidelines.
2. Product knowledge of NEFT, RTGS, Internal Transfers, IMPS
3. Processing of offline files through Different systems
4. Understanding accounting entries for NEFT, RTGS, Internal Transfers, IMPS
5. Understanding of settlement process and reconciliation
6. End to end control checks during processing
7. Efficiently and diligently doing recon of Pool accounts
8. Publishing recon and other daily MIS to Senior Management
9. Liaising with IT, BSG teams for system issues
10. Ensures that all transactions are processed as per agreed SLA and approved procedures and guidelines.
11. Activities to be done as per the process defined maker checker to be followed and no exception to be taken.
12. Ensures effective customer service through timely delivery and efficient escalation management.
13. Following all set process and deviations if any are having requisite approvals.
14. Technical competencies in banking applications Eg: Payment Products, Finacle, MS Office

Dashboards, Performance monitoring and MIS:

1. Logical & Methodical in executing transactions
2. Meticulous eye in processing of transactions.
3. Analysing and reporting on volumes, on application, processes.
4. Publishing of Dashboard and MIS to top management
5. Weekly/ fortnightly/ monthly reporting are done on time.

Professional Entrepreneurship:

1. Good communication skills
2. Strong interpersonal skills
3. Quick learner, ability to adapt & multi task.
4. Capacity to understand systems quickly