Team description
The Operations Team Lead for IGSI will play a pivotal role in local leadership and the development of the IGSI operations teams, collaborating closely with UK team leaders. This position will involve working in tandem with various operations teams within IGSI to enhance performance through a comprehensive understanding of their roles, responsibilities, and challenges. As a key member of the IGSI Leadership Team, the Operations Team Lead will actively contribute to achieving our strategic objectives.
Description of role and key responsibilitie
sThe Operations Team Lead will be responsible for managing the Operations teams in IGSI ensuring connectivity with the UK team leaders to enable high performance and delivery across the different areas by building a positive working environment. This role is a key integrator to ensure alignment and understanding of the Bank strategic objectives and will ensure connectivity between the teams
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Leadersh
- ipDay to day on the ground responsibility for overseeing and managing the performance of the IGSI offshore team that serves as an extension of a UK Operations team across different function
- s.Ensuring there is strategic alignment of each IGSI Operations team to the relevant IBP Operations tea
- m.Drive efficiency and improvements in processes run by each team and across teams in alignment with the UK based team
- s.Build appropriate MI to communicate IGSI Operations productivity to relevant IBP Operations leads and IBP CO
- O.Stay up to date with UK-specific regulations and compliance requirements that may impact offshore operation
- s.Working with the UK Operations Leaders and the IBP Operational resilience team to build and maintain plans to ensure IBP Operations remains resilient under severe but plausible IGSI scenario
- s.Creating a team environment for the IGSI Operations community where people can thrive and cross skill, that reduces silos and creates opportunities for learnin
- g.Build an environment that is fair, supportive and inspiring and people have a good understanding of expectations as a team membe
- r.Act as a point of escalation for any issues or challenges faced by the offshore team, working closely with stakeholders to resolv
- e.Communication and coordination of town hall meeting
- s.Contribute to the learning and development of Operations IGSI to enhance and develop their skills and capabilitie
- s.Provide regular feedback on how the UK based (and if relevant South African based) Operations team can work even more effectively together with the IGSI Operations team
- s.Represent the Offshore functions at risk & governance forums and communicate results back to the functions as requir
- edReview and understand the operational budget for the IGSI Operations Tea
- msTime Zone Manageme
nt
Core skills and knowle
- dgeProven experience in a similar Operations management role (ideally across multiple jurisdiction
- s).Strong leadership experience with the ability to motivate, create an environment for high performa
- nceAbility to work under pressure and to deliver within time frames, managing and resolving different, and sometimes conflicting prioriti
- es.Passionate about people and developm
- entWide operational process understanding across Investment banking and Lendi
- ng.Ability to coach and influe
- nceFinancial industry backgro
- undA highly effective communicator with strong stakeholder management ski
- llsAbility to effectively build relationships and collaborate with stakeholders at all levels and from different departments and functio
- ns.Problem-solving ski
- llsSelf-motivated to learn and develop self and those around t
- hemTo act with integrity at all times and embrace the philosophy of treating our customers fai
- rlyCross-cultural awaren
ess
