Operations Manager

Job Details

Work Level: Individual

Core: Communication Skills

Leadership: Building Work Relationships

Role:

Industry Type: Financial Services

Function: Mutual Fund Operations

Key Skills: PMS,Mutual Fund,Operation Executive,Customer Service,Nism

Education: Graduate

Note: This is a requirement for one of the Workassist Hiring Partner

Role Description

This is a full-time on-site role for an Operations Manager located in Pune. The Operations Manager will be responsible for overseeing day-to-day operations, managing a team, implementing process improvements, monitoring performance metrics, and ensuring operational efficiency. They will also collaborate with various departments to streamline processes and optimize productivity.

Handling Branch Operation

• Provide best in class Customer Service and ensure customer delight
• Responsible for sales from distributors and walk-in customers, advising them on market scenario and suitable products
• To accept applications and ensure that the same are in alignment with compliance guidelines and time stamp as per agreed guidelines
• Service Queries to be resolved within TAT, critical query management & managing escalations as per the investor need
• To ensure reconciliation of records and update HO on queries within 24 hours
• Transactions are processed with zero error
• Interacting with CAMS on daily basis for issue resolution
• Manage irate customers
• Should be completely updated on the various products(PMS/AIF) and market scenario

Qualifications

• Strong leadership and managerial skills
• Excellent problem-solving and decision-making abilities
• Experience in operations management or a related field
• Knowledge of process improvement methodologies
• Strong analytical and organizational skills
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
• Knowledge of the recruitment and employment industry is a plus
• Bachelor's degree in business, management, or a related field

Company Description

Workassist is an online recruitment and employment solution providing a platform in India. We offer a seamless job search experience by connecting job seekers with relevant profiles to employers and providing relevant jobs across different industries and experience levels. Our platform leverages technology to ensure efficient and effective e-recruitment. Workassist works with over 10,000+ recruiters in sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal to help them recruit great emerging talents.

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!