Operations Manager

Job Details

Work Level: Middle Management

Core: Time Management

Leadership: Active Listening

Role: Operation Manager

Industry Type: Financial Services

Function: Operations

Key Skills: PMS, Operation, Team Management, Kyc, Customer Service

Education: Graduate

Note: This is a requirement for one of the Workassist Hiring Partner

Role Description

This is a full-time on-site role for an Operations Manager at Workassist located in Ahmedabad. The Operations Manager will be responsible for overseeing daily operations, managing teams, optimizing processes, and ensuring operational efficiency. They will also collaborate with cross-functional teams to implement strategies and improve performance. The Operations Manager will play a key role in driving productivity and delivering exceptional customer experience.

1. Provide best in class Customer Service and ensure customer delight
2. Responsible for sales from distributors and walk-in customers, advising them on market scenario and suitable products
3. To accept applications and ensure that the same are in alignment with compliance guidelines and time stamp as per agreedguidelines
4. Service Queries to be resolved within TAT, critical query management & managing escalations as per the investor need
5. To ensure reconciliation of records and update HO on queries within 24 hours
6. Transactions are processed with zero error
7. Interacting with CAMS on daily basis for issue resolution
8. Manage irate customers
9. Should be completely updated on the various products(PMS/AIF) and market scenario.

Qualifications

• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Experience in process optimization and operational efficiency
• Ability to collaborate effectively with cross-functional teams
• Excellent communication and interpersonal skills
• Proficiency in data analysis and reporting
• Experience in the recruitment or HR industry is a plus
• Bachelor's degree in Business Administration or related field

Company Description

Workassist is an online recruitment and employment solution provider based in Ahmedabad. We offer a platform that connects job seekers with relevant job opportunities across different industries and experience levels in India. Our goal is to provide the best talent to employers and the best opportunities to job seekers by leveraging e-recruitment technology.

We have quickly adapted to the new normal and continue to assist job seekers with the best opportunities and employers with the best talent from all over the world. We work with over 10,000+ recruiters in sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT and Operations, and legal to help them recruit great emerging talents.

For a seamless job search experience, visit: https://bit.ly/3QBfBU2.

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!