We re searching for a highly capable Operations Manager to lead and optimize our operational processes. Your strategic oversight will be crucial in enhancing efficiency, driving performance, and ensuring operational excellence at Vance.
What You ll Do Leading Continuous Improvement Initiatives: Identify inefficiencies, streamline processes, and implement best practices across Vance to drive operational excellence.
Developing and Deploying Standardized Processes: Create and implement automated solutions to support Vance s growth and ensure consistency in operations.
Analyzing Existing Workflows: Evaluate current workflows to identify areas for improvement, implement changes to enhance efficiency, and ensure scalability.
Leveraging Data Analytics: Use data analytics to identify opportunities for improvement, make informed decisions, and drive business performance.
Liaising with Stakeholders: Collaborate with internal and external stakeholders to ensure operational excellence and alignment with Vances goals.
Delivering Excellent User Journey: Ensure a seamless end-to-end user journey within the app, maintaining excellent adherence to service levels as per commitments to users and regulators.
Maintaining Budget and Resources: Manage costs and resources within budget, drive efficiencies through automation, simplification, and AI to meet targets.
Identifying System Gaps: Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements to mitigate risks.
End-to-End Communication and Resolution: Own end-to-end communication and resolution with partners and internal support teams to solve queries and ensure seamless operations.
What We Want Demonstrated ability to manage multiple partners and complex operations efficiently.
Proven capability in creating and implementing processes and structures to streamline operations.
Experience working in a banking environment and FinTech is required.
Experience in payment operations such as card processing operations for banks, payment gateway reconciliation, etc. is desired.
