Operations Manager - Telecom BSS

Company Summary

DISH Network Technologies, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

• Maintain continuous communication with Product Owners, Team members and Vendors to ensure seamless operations.
• Manage the day-to-day operations of the shift, ensuring the team is staffed and SLA commitments are met.
• Manage the Online Charging, Mediation and Billing Operations teams, collaborate with cross-functional teams to enhance the tools and systems.
• Work closely with POs to plan the TEST and PROD deployments.
• Work with the vendor team to plan the Product fix installations and perform the impact analysis on moving it to Production.
• Prepare the weekly report for the SLA, tickets and Incidents handled and publish to management/required stakeholders.
• Manage a team of 10-15 engineers working in shifts
• Handle escalations and guide support engineers by understanding the problem.
• Propose, drive and implement automation initiatives to reduce manual work.

Skills, Experience and Requirements

• Engineering degree with 15+ years of experience with at least 5+ years of experience in telecom Billing Operations with minimum 4 years of experience in managing the telecom operations team.
• Experience in Incident and Problem Management.
• Experience in Agile Scrum Delivery, Devops and Stakeholder Management.
• Experience in AWS, CI/CD, Kubernetes
• Experience in Mediation, Online Charging will be an advantage.
• Strong written and verbal communication skills

Benefits

• Employee Stock Purchase
• Term Insurance
• Accident Insurance
• Health Insurance
• Training Reimbursement
• Gratuity
• Mobile and Internet Reimbursement
• Team Outings