Experience: 8-10 Years as Operations Manager
Qualification: Any Graduate/MBA
Location: Noida & Multiple locations
Responsibilities
- Facility/Property management background
- Drives efficient day-to-day operational running of the department measured by no Client complaints and all SLAS met
- Establishes and manages internal KPIs and SLAs to support client and business needs
- Establishes operational processes and recommends changes based on business requirements and as part of continuous improvement efforts.
- Analyzes productivity and performance reports and develops actions plans as appropriate.
- regarding maintenance of delivery center and any business requirement Attends regular operations meeting and client calls
- People Management
- Develops and implements retention and Rewards & Recognition (R&R) initiatives and improvements based on the feedback from skip level meetings, company-wide engagement surveys, and market studies.
- Ensures the proper implementation of the Company s Code of Conduct and Discipline Management Process for the Department
- Handles critical incident reports from the client, initiates investigation, and creates service improvement plan
- Creates budget proposals for Rewards & Recognition initiatives, management trainings, travel costs, hiring, and revenue forecast.
- Ensures accuracy of invoice before submission to client by checking the documents prepared by the billing associate.
- Collection of payment
- P&L Management of the site
