Job Description
Based on the provided job description template, here is a draft job description for the role of Operations Manager - Portico based in Bangalore:
Job Role: Operations Manager - Portico
Job Role ID: TBD
SECTION I: BASIC INFORMATION ON THE ROLE
Unique Job Position (UJP) Operations Manager - Portico
Unique Job Position ID (UJPID) TBD
Level TBD
Location Bangalore
SECTION II: JOB ROLE SCOPE
Number of Direct Reportees TBD
Number of Indirect Reportees TBD
Financial Metrics Responsible for achieving operations metrics and budget targets
Geographic Scope Bangalore city/region
SECTION III: PURPOSE OF THE ROLE
This role is responsible for overseeing and optimizing the end-to-end operations for Portico stores in the Bangalore region, ensuring efficient processes, high service levels and achievement of business goals.
SECTION IV: KEY RESPONSIBILITIES AND KPIs OF THE ROLE
Responsibilities KPIs
Operations Management
- Manage daily store operations across the region
- Implement process improvements to drive efficiency
- Ensure adherence to SOPs across all stores
- Monitor and resolve operational issues/escalations
Supply Chain & Logistics
- Oversee inventory management and replenishment
- Coordinate with vendors/suppliers for timely delivery
- Optimize logistics/distribution across the region
Financial Management
- Manage P&L for the region's operations
- Control costs through effective utilization of resources
- Achieve revenue/profitability targets set forth
People Management
- Lead, motivate and develop the operations team
- Provide training and coaching as needed
- Handle recruitment, performance reviews etc.
Stakeholder Management
- Collaborate with cross-functional teams
- Manage relationships with vendors/partners
- Engage with corporate teams for plan execution
- Operations metrics (e.g. on-time fulfillment, customer satisfaction etc.)
- Supply chain KPIs (e.g. inventory turns, logistics costs etc.)
- Financial performance against targets
- Employee engagement & productivity metrics
- Successful cross-functional collaboration
SECTION V: OPERATING NETWORK
Internal
Portico City Managers, Store Staff, Supply Chain, Finance, HR, Marketing
External
Vendors, Logistics Partners, Government Authorities
SECTION VI: KNOWLEDGE AND COMPETENCIES
Education: Bachelor's degree in Engineering/Operations or relevant field. MBA preferred.
Experience: 7-10 years of experience in retail/e-commerce operations, preferably in management roles
Functional Competencies
Operations management, process optimization, stakeholder management, budget & P&L management, supply chain & logistics expertise
Behavioral Competencies
Leadership, problem-solving, decision-making, communication, collaboration, customer-focus
SECTION VII: CAREER MOVEMENTS
Feeder Role: Area Operations Manager, City Operations Manager
Possible Next Roles: Regional Operations Head, Head of Operations
SECTION VIII: HIRING GUIDE
Salary Range: In line with industry standards and commensurate with experience
Sourcing: Retail operations roles at organized retail chains/e-commerce firms
Interviewers: National Operations Head, HR
This is a draft job description based on the provided template. Details like reporting structure, number of repartees, budget responsibilities, etc. may need to be added/modified as per the specific requirements of the role.
