Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
Key Responsibilities:
- Oversee and support vendor activities tied to hiring initiatives, ensuring compliance with client requirements and performance metrics.
- Serve as a key liaison between clients, vendors, and internal teams to streamline communication and deliver insights related to vendor performance and hiring data.
- Manage the timekeeping process, ensuring accurate and timely collection of timecards and resolving any discrepancies.
- Support invoicing operations, ensuring that billing is accurate and aligned with contractual agreements.
- Review, filter, and analyze large datasets (thousands of data points) using advanced Excel functions such as pivot tables, vlookups, and if-then statements.
- Translate data insights into actionable recommendations and present findings to vendors and internal stakeholders in a clear and concise manner.
- Collaborate with teams to produce data-driven reports for internal reviews and quarterly business reviews (QBRs).
- Develop instructional materials and presentations using PowerPoint to educate vendors and internal teams on process improvements, new initiatives, and operational strategies.
- Assist in the creation of visual aids that support clear communication of data insights and process workflows.
- Conduct regular audits (e.g., SOX audits, supplier audits, timecard audits) to ensure operational compliance and identify areas for improvement.
- Implement process controls to improve accuracy and compliance with internal and client policies.
- Work closely with finance, procurement, and other cross-functional teams to improve operational efficiency and support key client initiatives.
- Ensure timely resolution of operational issues by proactively addressing challenges and collaborating with relevant teams.
Qualifications
- Minimum 3+ years of experience in an operational or vendor management role, preferably within an MSP, staffing, or high-volume transactional industry (e.g., banking, retail, logistics).
- Advanced knowledge of Excel functions and formulas and strong proficiency in MS Excel (pivot tables, VLOOKUP's, if-then statements) is required.
- Experience in timekeeping is mandatory; knowledge of invoicing processes is preferred.
- Experience with data analysis and the ability to review and interpret large sets of data.
- Basic knowledge of PowerPoint to create presentations and instructional materials.
- Strong attention to detail and accuracy in managing data and operational tasks.
- Excellent verbal and written communication skills to collaborate with vendors and internal teams.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
