Role Overview
The Operations Manager (Ads) is responsible for the efficient and effective day-to-day operations of the advertising team. This role involves overseeing team performance, managing projects, ensuring client satisfaction, and optimizing processes to drive efficiency and growth.
Key Responsibilities
Team Management and Coordination
- Supervise cross-functional teams to ensure seamless project execution.
- Allocate resources effectively to meet project deadlines and maximize productivity.
- Monitor team performance and provide guidance and support as needed.
Process Development and Optimization
- Develop and implement standard operating procedures (SOPs) to streamline operations and ensure consistency.
- Identify opportunities for process automation to improve efficiency and reduce errors.
- Monitor performance metrics to identify areas for improvement and implement necessary changes.
Project Management
- Oversee project timelines, ensuring timely delivery of client deliverables.
- Manage project scope, budget, and resources to ensure successful completion.
- Coordinate with clients and internal teams to ensure effective communication and collaboration.
Client Servicing and Satisfaction
- Serve as the primary point of contact for clients, ensuring their needs are met and satisfaction is maintained.
- Coordinate client communication and address inquiries promptly.
- Conduct quality control checks to ensure the accuracy and quality of deliverables.
- Establish and maintain a feedback loop with clients to gather insights and improve services.
Performance Monitoring and Reporting
- Generate daily and weekly reports on team performance, campaign results, and departmental KPIs.
- Analyze data to identify trends, opportunities, and areas for improvement.
- Provide recommendations for process improvements and strategic initiatives.
Vendor and Resource Management
- Manage relationships with outsourced service providers and vendors.
- Ensure the effective use of tools and software to support team operations.
Training and Development
- Identify training needs for team members and provide opportunities for professional development.
- Foster a culture of continuous learning and improvement.
Client Onboarding
- Streamline the client onboarding process to ensure a smooth transition.
- Conduct client briefings to gather information and expectations.
Reporting
- Prepare daily and weekly operations reports, including team task completion, bottlenecks, challenges, and client communication updates.
- Provide weekly status reports on project progress, KPI tracking, team performance, process improvements, and training needs.
Qualifications And Experience
- Bachelor's degree in business administration, marketing, or a related field.
- Minimum [number] years of experience in advertising operations or a similar role.
- Proven track record of managing teams and projects successfully.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in project management tools and software.
- Knowledge of advertising industry best practices and trends.
Desired Skills
- Experience with digital advertising platforms and technologies.
- Familiarity with data analysis and reporting tools.
- Ability to adapt to a fast-paced and dynamic environment.
- Strong attention to detail and organizational skills.
- A passion for driving operational excellence and client satisfaction.
Skills: management,communication,paid media,operations,advertising
