Job Title: Manager, Department - Operations.
RERA Consultants LLP, Location: Bangalore
Job Type: Full Time
Reports to: Senior Management
Job Summary:
As the Operations Manager at RERA Consultants LLP, you will be responsible for overseeing and coordinating the end-to-end operations with a focus on Legal, Qualified accountants, and Engineers. You will lead a dedicated team, liaise with center managers, and serve as the primary point of contact for clients. This role requires strong leadership, operational excellence, and client management to ensure that all processes align with the firm's strategic goals.
Key Responsibilities:
- Team Leadership: Lead and manage a team of legal professionals, accountants, and engineers to ensure operational efficiency across departments.
- Operational Coordination: Collaborate with legal, qualified accountants, and Engineering teams to streamline processes, ensure regulatory compliance, and deliver on client commitments.
- Center Manager Coordination: Oversee and provide guidance to center managers to ensure consistent operational standards across all locations.
- Client Relationship Management: Serve as the face of RERA Consultants LLP to clients, building strong relationships, addressing client concerns, and ensuring satisfaction with the firm's services.
- Process Optimization: Identify inefficiencies in operational workflows and implement improvements that increase productivity and reduce costs.
- Performance Monitoring: Track the performance of team members and center managers, ensuring that key performance indicators (KPIs) are met or exceeded.
- Regulatory Compliance: Ensure all operations comply with relevant regulations and laws, including those specific to the real estate and legal domains. Complete knowledge of the RERA Act will be a key criterion for performance evaluation.
- Reporting: Provide regular reports to senior management on operational performance, client satisfaction, and areas for improvement.
Requirements
Qualifications:
- Bachelor's degree in Operations Management, Business Administration, or related field (MBA preferred).
- 7+ years of experience in operations management, preferably in the real estate, consulting, or legal sector.
- Proven track record of leading cross-functional teams, including legal, qualified accountants, and engineering departments.
- Strong client management experience, with the ability to build and maintain relationships.
- Excellent communication, leadership, and organizational skills.
- In-Depth understanding of the RERA Act and its implications for real estate operations is required.
Skills Required:
- Leadership and team management across legal, qualified accountants, and engineering functions.
- Client relationship management and customer service excellence.
- Strong operational planning and process optimization abilities.
- Experience in coordinating with center managers and ensuring consistent service delivery across multiple locations.
- Regulatory compliance knowledge, particularly in real estate and legal industries.
- Complete knowledge of the RERA Act for engagement in the real-estate sector.
- Strong analytical and problem-solving skills.
Benefits
Career Growth:
In this role, you will have the opportunity to impact the company's overall operational framework significantly. As you continue to grow with RERA Consultants LLP, within a few years, you will be positioned to take on broader leadership roles, potentially advancing to Director of Operations or even Chief Operating Officer (COO). Your growth will be directly aligned with the firm's expansion, enabling you to contribute to strategic decision-making and company-wide initiatives on a much larger scale.
What We Offer:
Competitive salary and performance-based incentives.
Opportunities for professional growth and development.
A dynamic and collaborative work environment.
