- Should have experience in handling a team of a minimum of 10-15 members.
- Excellent verbal and written communication skills.
- Experience of crew management experience in a live production environment.
- Strong supervisory and leadership skills.
- Extensive knowledge of the principles, procedures, and best practices in the industry.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Flexible to long working hours.
- Hands-on experience on any Task Management Software like Asana and Wrike.
- Leadership ability to guide and mentor the organization s functions.
We are looking for an experienced Operations Manager who is comfortable with the dynamic work culture and role.
You will join a fast-paced environment and work with cross-functional teams to coordinate and communicate with.
Responsibilities
- Responsible to create processes for the Field team, Broadcasting team, and Creative Fulfilment Team (deployed from Production team).
- You will be responsible for overlooking all the aspects of the LCB department.
- Coordinating with the Management to get a brief and lead the departments to meet the Management s expectations.
- Troubleshoot all process gaps and provide alternatives to attain client satisfaction.
- Managing all inter-department concerns and queries.
- Strategizing and setting up new processes to provide error-free services to the client.
- Drafting and updating SOP, Department Documents, Daily & Monthly Reports, Incident reports, etc.
- Ensuring all day-to-day business operations are carried on in an appropriate & cost-effective way.
- Developing and implementing new policies which will be suitable for the organization.
- Take regular updates about the day-to-day work from the above departments and mentor them regularly.
- Improving operational management systems, processes, and best practices.
- Lead, motivate and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution.
