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Infosys BPM

Operations Manager

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  • 12 hours ago
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Job Description

Responsibilities

. Develops Talent - Develops team members effectiveness in their current and future roles through development activities. Identifies issues, continuously provides coaching, mentoring, feedback and support to aid in building trust, development and promotability. Identifies the right people for the right role while leveraging diversity.
. Compelling Communication - Seeks to understand the strategy first and then offer context to your team providing relevant information in a transparent and concise way. Listens carefully to concerns and acknowledges the situation and the feelings expressed to build trust and overcome resistance.
. Makes Decisions & Solves Problems - Collaborates and seeks to identify what caused the issue, comparing data from different sources within US to draw conclusions. Implements appropriate solutions and evaluates results within team.
. Leads Inclusively - Leverages the power of inclusion to source, develop and retain diverse talent. Engages all team members to leverage insights from diverse backgrounds, cultures, perspectives, styles, etc.
. Promotes Change - Drives change within team. Communicates what needs to change, why and impact of change. Demonstrates agility while engaging team members to gain insight and ensure acceptance while deploying others to implement new solutions. Proactively recognizes a need and takes accountability for implementing an improvement and/or change. Drives changes by encouraging the team to think creatively and act differently to enhance client, community and shareholder value.
. Delights Clients - Supports an environment for passionately serving internal/external clients with excellence. Understands data, metrics and/or financial information and how they tie to business outcomes related to client, team and business area.
. Personifies Culture - Holds self and team member accountable to model our values. Focuses team's efforts towards common good and connects them to the broader organization by investing time, heart, and expertise to help clients and communities thrive.

Preferred Skills:

Fincrime- KYC/Anti Money Laundering /Fraud

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Date Posted: 25/11/2024

Job ID: 101454797

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About Company

Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India. The company was started as Progeon Limited in April 2002 and is among the leading outsourcing companies in India according to NASSCOM. It was started as a 74-26 joint venture between Infosys and Citibank Investments. In 2006, Infosys bought out Citibank's share at a price of &#8377&#x3B;592 per share, Citibank having invested at &#8377&#x3B;0.20 per share

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