Job Summary: The Operations Manager will oversee the day-to-day operations of the gaming and entertainment facility, ensuring a high level of service, efficiency, and profitability. This role requires a dynamic leader with excellent management skills and a deep understanding of the gaming and entertainment industry.
Key Responsibilities
Operational Management:
- Oversee all aspects of the facility's operations, including gaming areas, entertainment zones, food and beverage services, and retail spaces.
- Ensure compliance with all relevant regulations and industry standards.
- Develop and implement operational policies and procedures to enhance efficiency and customer satisfaction.
Team Leadership
- Recruit, train, and manage a diverse team of employees, including supervisors and frontline staff.
- Conduct regular performance evaluations and provide coaching and development opportunities.
- Foster a positive and productive work environment, promoting teamwork and employee engagement.
Customer Experience
- Monitor and enhance the overall customer experience, ensuring high levels of satisfaction and loyalty.
- Address and resolve customer complaints and issues promptly and effectively.
- Develop and implement initiatives to improve customer service and operational excellence.
Facility Management
- Ensure the facility is well-maintained, safe, and compliant with health and safety regulations.
- Coordinate with maintenance and security teams to address any operational issues promptly.
- Oversee the procurement and management of supplies, equipment, and inventory.
Event Management
- Plan and execute events, promotions, and activities to attract and retain customers.
- Collaborate with marketing and sales teams to develop and implement promotional strategies.
- Monitor the success of events and make recommendations for improvements.
Vendor And Stakeholder Relations
- Manage relationships with vendors, suppliers, and other external partners.
- Negotiate contracts and agreements to ensure favorable terms and conditions.
- Coordinate with stakeholders to align operational goals with broader business objectives.
Qualifications
- Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Experience: Minimum of 5 years of experience in operations management, preferably in the gaming and entertainment industry or a similar fast-paced environment.
- Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in operational management software and tools.
- Financial acumen and budget management experience.
- Problem-solving and decision-making skills.
- Ability to multitask and work under pressure.
Personal Attributes
- High level of professionalism and integrity.
- Customer-focused mindset.
- Strong organizational and time management skills.
- Adaptability and flexibility in a dynamic environment.
Working Conditions
- This position may require evening, weekend, and holiday work to support the facility's operations.
- The Operations Manager will work in various areas of the facility, including offices, gaming zones, and entertainment areas.
