As Demysts Operations Manager, you will play a pivotal role in creating operational excellence across various domains, including HR, legal, risk and compliance, data operations, and business operations.
Reporting directly to the Vice President of Operations, you will collaborate with key stakeholders to design, develop, and execute right-sized processes and procedures that position Demyst for scalability and capitalize on emerging opportunities.While this is a fully-remote role, successful candidates are expected to be based to Bengaluru where Demyst is building its next hub. As you will be supporting our global operations, you will be expected to align your working hours to the US.
RESPONSIBILITIES
- Build and execute operational systems: develop and refine operational processes, identifying opportunities for improvement and implementing necessary revisions.
- Issue resolution: identify and track issues, remove barriers, and resolve medium-complexity problems involving stakeholders, escalating when necessary.
- Process improvement: identify trends and assess opportunities for process and execution improvement.
- Stakeholder communication and clarity: provide clarity to the team and stakeholders on various situations.
- Cross-functional collaboration: collaborate with all functions to ensure seamless business execution, reinforce positive morale, and uphold company values
- Metrics and reporting: oversee and report on weekly, monthly, quarterly, and annual metrics related to projects within your operational scope.
- Risk management and strategic solutions: anticipate and monitor operational and tactical risks, providing strategic solutions to mitigate them.
- Long-term planning and project management: contribute to long-term planning, manage project status reporting, and implement change control processes.
- Special projects and collaboration: work closely with the VP, Operations on special planning and departmental projects, ensuring seamless execution.
- Bachelors degree in program management, business or public administration, social sciences, finance/accounting, or related fields.
- Minimum of four (4) years of recent project management experience.
- Strong business and comme
