Operations Manager

C1 Company Overview:

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C

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  Overview:

  
  The Operations Manager will be responsible for overseeing the day to day activities with the Operations Department(s) and day to day facility operations, this position reports to the VP of Operations. The ideal candidate directs and coordinates activities of businesses or departments concerned with production, tech, repair, receiving, managing staff, preparing work schedules an assigning specific duties. This individual will also have good communications skills to interface with organization officials, and staff members as necessary to coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency. The candidate will establish and implement departmental policies, goals, objectives, procedures.
  

  Qualifications:

  
  Required Qualifications
  
  High school diploma is required
  7 + years directing and managing personnel
  Acquisition and merger due diligence
  3 + years of experience in customer relationship management (Line, management & Executive)
  Establish, create, and manage goals and objectives for personnel
  Experience in managing and forecasting departmental budgets
  Excellent organizational, planning, problem solving, and project management skills
  Excellent analytical and decision-making skills
  Excellent verbal and written communication skills
  Strong problem solving, decision making skills and negotiation skills
  Ability to manage multiple projects simultaneously
  Ability to work with Microsoft Word, Outlook, and Excel
  
  Desired/Preferred Qualifications
  
  Previous business experience in a sales or telecommunications environment preferred
  College degree in related field is preferred

  Responsibilities:

  
  Assists in the development and management of the production, tech, repair budgets
  Manages Purchase Orders for all telephone parts/supplies through selected vendors
  Manages production including customer Sales Orders and Refurb stock per sales history
  Manages monitor and reports on production output
  Manages and develops shop procedures
  Manages, updates and maintains Refurb parts and BOM pricing for NAMS via Intranet Sales tools look-up
  Updates, maintains and manages QA reference manual including applicable accessories
  Performs monthly meeting with staff
  Processes purchase order changes in GP
  Ensures adherence to safety policies and procedures through working with Human Resources, as well as environmental compliance requirements
  Develops and maintains positive relationships with vendors for sub-contracted work
  Assesses risks, facilitate planning, prioritization, programming, delivery and provides operational needs for an inventory of facilities
  Oversees the areas of production, tech and repair management
  Reports on management objectives as part of the Operations review team
  Develops, mentors, and coaches all direct reporting personnel
  Partners with HR for staffing and employee related issues including hiring, termination process, and Converge-One policy compliance
  Manages integrations of acquired companies at the Operations level