We are looking for talented individuals for Backend Operation role who are passionate about making a big impact in customer success including physicians primarily based in UK
Responsibilities:
- Oversee daily operations to ensure smooth and efficient functioning of all backend processes.
- Exposure to international client Handling.
- Can work independently & must be an Initiator.
- Interested in Backend Process
- Understand the problem of customers and handle escalations.
- Providing customer support via phone, email, and live chat
- Recording customer feedback and suggestions
- Demonstrated ability to build strong relationships with customer
Required skills & Competencies:
- 3+ years of experience in Backend operation, Customer specialist, Client service
- Strong customer service skills
- Bachelor's degree or higher in a relevant field such as Marketing, Business Administration, or Communications.
- Excellent communication skills are required
- Prior experience in customer service, account management, or a related field is preferable
Job Type: Full-time
Pay: 25,000.00 - 45,000.00 per month
Benefits:
Schedule:
Work Location: In person
