Operations Manager

We are looking for an Operations Manager to lead our Partner Success team at Astrotalk.

What would you have to do

- The role would require you to lead a team of FTE's handling partner queries. Manage partner relations and ensure all the partner queries and escalations are being handled well within TAT & CSAT is being maintained.

-Oversee day-to-day operations to ensure efficiency, effectiveness, and adherence to established processes.

-Identify opportunities for process improvement and implement streamlined procedures to enhance overall team productivity.

- Coordinate with Tech & Product team to resolve the tech & product related issues faced by the users.

- Proactively suggest strategies based on queries received from users to improve the user experience.