Operations Lead

Job Description

The Operations Head in the tea industry is a key leadership role responsible for overseeing various

aspects of the operations process. This individual will be accountable for vendor dealings, purchase

order entries, and ensuring a smooth production flow. A comprehensive understanding of

production processes is essential for this role. The Operations Head will play a crucial role in

ensuring timely dispatch and delivery of goods to clients, maintaining the highest quality standards

throughout the process.

Responsibilities

Vendor Management: Manage vendor relationships and ensure effective communication to

maintain a reliable supply chain.

Purchase Order Entries: Oversee the accurate and timely entry of purchase orders, coordinating with

relevant teams to maintain inventory levels.

Production Expertise: Utilize in-depth knowledge of tea production processes to optimize production

efficiency, quality, and cost-effectiveness. Must have knowledge of BOM

Timely Dispatch and Delivery: Coordinate with logistics and distribution teams to ensure on-time

dispatch and delivery of tea products to clients.

Stock and Inventory Management: Manage incoming and outgoing stock with proper entry and

reporting. Monitor stock levels, forecast demand, and implement inventory control strategies to

optimize stock turnover and reduce carrying cost.

Stock Reporting: Generate regular reports on stock levels, inventory turnover, and demand

forecasting to support strategic decision-making.

Reorder Management: Implement timely reorder processes to maintain optimal stock levels and

prevent stockouts.

Dispute Resolution: Handle disputes with vendors, clients, or within the team efficiently and

effectively, maintaining a solution-oriented approach.

Quality Assurance: Collaborate with quality control teams to uphold the highest product quality

standards and adherence to industry regulations. Must have knowledge of tea blending.

Team Leadership: Lead and mentor the operations team, ensuring alignment with company goals

and fostering a culture of continuous improvement.

Performance Metrics: Develop and monitor key performance indicators (KPIs) to evaluate the

efficiency, accuracy, and productivity of operations.

Process Optimization: Identify opportunities for process improvement and implement strategies to

enhance operational efficiency.

Client Relationship Management: Build strong relationships with clients, addressing their needs and

concerns, and ensuring customer satisfaction.

Reporting: Prepare regular reports on operations performance, highlighting achievements and areas

for improvement.

Qualifications

Experience: Significant experience (5+ years) in operations management within the tea industry or a

related field, with a proven track record of managing vendor relations, production processes, and

timely deliveries.

Industry Knowledge: In-depth understanding of tea production processes, industry trends, and

quality standards.

Leadership Skills: Strong leadership, team management, and conflict resolution skills.

Problem-Solving: Proven ability to handle disputes and solve problems efficiently, maintaining a

focus on achieving mutually beneficial resolutions.

Organizational Skills: Exceptional organizational and multitasking abilities to manage various aspects

of operations simultaneously.

Analytical Thinking: Data-driven mindset to analyze performance metrics and make informed

decisions for process improvements