Title: Executive - Operations & Supply Chain Management
Location: Malad West (Near Infinity Mall)
Job Type: On-site (6 day working)
Role: Entry Level
Job Responsibilities:
- Order Management:
- Process orders through logistics platforms/systems.
- Ensure accurate and timely order entry.
- Stakeholder Coordination:
- Liaise with customers, vendors, and internal teams.
- Maintain alignment and communication throughout the order/return delivery process.
- Communicate regularly with delivery agents for pickups and deliveries.
- Issue Resolution:
- Address issues or delays in the delivery process.
- Monitor and track delivery statuses across regions.
- Maintain awareness of delivery progress and potential issues.
- Standard Operating Procedures (SOPs):
- Ensure delivery agents follow SOPs for order fulfillment and returns.
- Address non-compliance to maintain service standards.
- Data Management:
- Utilize Excel for data tracking, report generation, and performance analysis.
- Proficiency in Excel formulas, pivot tables, and data visualization is beneficial.
- Communication and Collaboration:
- Facilitate effective communication among stakeholders and delivery agents.
- Resolve conflicts and ensure operational efficiency through proactive coordination.
This role requires a blend of logistical coordination, stakeholder management, adherence to procedures, and the use of data tools like Excel to support operational activities and ensure smooth order processing and delivery.
Kindly share your resume at [Confidential Information]
#operations #supplychain #customerservice #onsite #fulltime #edtech #mumbai
