Operations Executive

Company Description

E-ProfitBooster UK, located in Lucknow, is a UK-based company that specializes in offering IT support, IT consultancy, and software development to professional businesses in Yorkshire and across the UK. With extensive experience across various sectors, our dedicated analysts provide customized solutions tailored to meet the specific needs of each client.

• Job Title: Order Processing & Customer Service Coordinator

• Overview:

We are seeking a dedicated and detail-oriented Order Processing & Customer Service Coordinator to manage and oversee the processing of rug and vinyl orders across various online platforms. The ideal candidate will handle multiple sales portals, manage on-hold and pending orders, and ensure effective communication with customers and suppliers to facilitate timely fulfillment and support.

• Key Responsibilities:

Order Processing:

• Process rug and vinyl orders from multiple sales portals including RS (RugShop), Amazon, eBay, Onbuy, and B&Q.

Manage and monitor pending and on-hold orders, updating customers on order status.

• Coordinate with suppliers to confirm stock availability and ensure accurate order fulfillment.

Customer Communication:

• Keep customers informed of order updates, including on-hold and pending orders.

Address vinyl-related queries whenever time permits from the order processing tasks.

• Communicate with customers regarding closed rug orders and updating them if the product is back in stock.

Supplier Coordination:

• Chase suppliers via phone and email to ensure timely fulfillment of orders.

Contact rug suppliers as needed to confirm precise stock availability in case of any uncertainties.

Problem Solving: Address any issues or discrepancies in the ordering process by liaising with suppliers and updating customers accordingly.

• Proactively resolve stock or order-related concerns to minimize delays and enhance customer satisfaction.

• Qualifications:

Strong organizational and time-management skills.

• Excellent communication abilities, both written and verbal.

Ability to manage multiple online sales platforms and processes simultaneously.

• Experience in order processing, customer service, or supply chain coordination.

Ability to work independently while maintaining attention to detail in a fast-paced environment.

Job Type: Full-time

Benefits:

• Health insurance

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Expected Start Date: 10/09/2024