Operations Engineer

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big

Are you ready to love your job The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As Operations Engineer, you will operate as a member of the portfolio DevOps team and through SITA's Agile Organizational Model . You will be accountable for Works in partnership with members of Product Management and Product Engineering to deliver new product & services to SITA customers and as such supports the portfolio for revenue commercial success and profit growth.

Reporting to the Service Owner, you will be a part of the (insert team/function name) responsible for assuring new products and services will be ready to be supported by the relevant SITA support teams at the time of being brought to the market. Supports the service improvement strategy of existing and new products & services within the portfolio through DevOps practices and by removing the boundaries across the functional groups and applying best practices methodologies tools and processes ensuring operational efficiencies can be achieved while operational commitments will be met

The world is changing. Are you ready to define with future of travel with us

• Responsible for the end-to-end Service and Operations solution for all SITA products in the assigned portfolio.
• Ensures that non-functional and operational requirements such as performance security and operational readiness are designed and built into the products of the assigned portfolio by maximizing and leveraging from existing capabilities within SGS reducing overall Total Cost of Ownership.
• Ensures timely transition of the responsibilities to the relevant support groups by maintaining relationships and closely interlock with GOPS & SGS GEOs
• Drives innovation and service improvements for the existing products in the assigned portfolio at strategic and operational level.
• Responsible of maintaining CICD pipeline Release Deployment control present DevOps in product CAB. Improves operational quality results by studying evaluating and recommending process re-design implementing changes. Support Service Incubations and customer integrations.
• As a part of the DevOps team actively participate and promote the adopted agile ways of working across the organization.

ABOUT YOUR SKILL

• Proven experience in an established DevOps and Agile Operations environment.
• Proven experience within an enterprise operations team.
• Highly competent at working at senior levels within an IT services provider or in the IT division of a large international matrix organization working with (internal) customers at multiple levels.
• Must be able to demonstrate strong experience in acting in high-performing and self-managing teams of professionals to deliver high value in terms of efficiencies and quality services.
• Familiarity and comfort with tools used in a continuous integration and continuous deployment pipeline is critical as well as all the Toolset implemented and use by the relevant support teams.
• Experience problem solving issues on globally distributed systems and critical product service environments.
• Knowledge of Service Design / Architecture roles including Networks Application integration and Management Databases Data Centre and Cloud Services.
• Practical experience in business process design techniques that encourage a critical fresh look at key processes and focus on optimizing organizational performance.
• Evidence of leading or actively supporting transition of Services during delivery and operational handover to customers and internal groups.

• Microsoft Windows OS 7/10/11
• Microsoft Windows Server OS 2012/2016/..
• Linux OS
• Rabbit MQ
• SQL Server
• CosmosDB
• Experience with Passenger Processing solutions

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.