Operations Coordinator (12 month contract)

Job Title: Operations Coordinator

Location: Office based in Mumbai, Times Square Building, Andheri East

Reporting to: Team Leader-Operations

Employment: Fixed term contract (12 months)

Salary-Negotiable

(Please note, that applications will be reviewed, and interviews will be conducted throughout this advert's duration.)

British Safety Council is one of the worlds leading occupational health, safety, and wellbeing organisations. We believe that no one should be injured or made ill through their work.

For over sixty-five years weve been a trusted guide to excellent health, safety and environmental management. Since its foundation in 1957, British Safety Council has campaigned tirelessly to protect workers from accidents, hazards and unsafe conditions. Its members in more than 60 countries are committed to protecting and improving the wellbeing of workers providing them a healthy and safe work environment.

We are looking to recruit an experienced Operations Coordinator to join our team in Mumbai for 12 month contractual role. The primary focus of this position is to efficiently manage events in the CRM system, ensuring compliance with service level agreements (SLAs) and maximizing the utilization of full-time delivery staff members. Also, collaborate closely with delivery staff to maintain accurate diary entries, facilitating seamless communication and coordination.

The ideal candidate will have:

• Minimum 2 years of experience in an administrative or Customer Service role.
• Understanding complex requests and responding within required deadlines.
• Excellent organizational and coordination skills, ability to prioritize, multi-task and meet deadlines.
• Excellent listening, verbal, and written communication skills in English Language.
• Salesforce experience and skills in using CRM effectively.
• Proven record of accomplishment of being customer focused with a can-do attitude.
• Experience of working under pressure and to strict deadlines.

Benefits

18 days paid privilege leave, 08 days paid public holidays and 08 days casual leave per year.

Up to INR 250,000 medical over including family.

Attractive family-friendly policies

Training and Development opportunities

Other wellbeing activities

What do you need to do next

We welcome applications from people of all backgrounds, who share our values and are passionate about our vision, with relevant experience, whether gained from public, private, or voluntary sectors.

If you are interested in this role, please click Apply to read a more detailed job description and explanation of the benefits package. You will then be able to forward an up-to-date copy of your CV along with a cover letter explaining why you think you are the right candidate for this role.

Guaranteed interview scheme

We are committed to the employment and career development of disabled people. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role they have applied for.