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TravClan

Operations Associate (Rotational Day & Night Shift)

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

We are a well-funded B2B travel tech startup. We have raised USD 5 mn Pre Series A investment round despite the global pandemic and are looking to grow our Product & Tech team. We are growing rapidly. We have crossed our pre-covid numbers. We want to become the world's biggest B2B travel company by enabling over million travel agents, travel entrepreneurs and influencers to grow their business, and achieving Annualized GMV of $10 billion by 2026.

What is on Offer:

  • Best Combination of Salary (4.8 - 6 LPA)
  • Work with a young & passionate team to excel and make an impact
  • Work closely with the founders
  • Fast Career Growth with fast appraisals and fast salary increase
  • Super passionate team with deep conviction which has stayed together during covid.
  • Very high ownership role in a fast-paced environment
  • Great Culture - No hierarchy/politics nonsense guaranteed!

Growth Path:

  • GM/Director - 35-50 LPA
  • Head - 18-35 LPA
  • Manager - 10-18 LPA
  • Associate - 5-10 LPA

About us

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

  • Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
  • Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
  • Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Roles & Responsibilities:

  • Completing all bookings and flight/hotel/packages operations-related work including cancellations, refunds, etc
  • Coordination with suppliers to ensure timely revert on quotes and booking details such as vouchers, confirmations etc
  • Coordinate with customers and vendors to ensure timely delivery
  • Manage feedback and escalations from customers and vendors.
  • Ensure customer delight.
  • Demonstrate multitasking abilities

Desired Candidate Profile

  • Has prior experience / is comfortable working in working Night Shifts
  • Ethical, hardworking, andpassionate about startups mindset
  • Excellent structured problem-solving ability
  • Good understanding of different business verticals
  • Disciplined & Process Oriented
  • Presence of Mind
  • Willing to learn more

Check if you fit in the role-

You Must-

  • Be Customer-Centric
  • Enjoy speaking to clients on call
  • Have high ownership to complete your work
  • Be good at negotiating with suppliers

You Can-

  • Improve business acumen
  • Improve negotiation skills

You Want to-

  • Improve business acumen
  • Improve negotiation skills

This role is not ideal for someone who is-

  • not comfortable withtight timelines/targets
  • notdisciplined to sit and work
  • notgood at resolving customer queries or escalations
  • not comfortable withlong working hours i.e. 10 - 12 hours daily
  • not excited aboutworking on Saturdays (6 days a week)

Additional Details

  • Office Location - Connaught Place, Delhi. The day shift will be from the office whereas the night shift will be work from home.
  • Alternate months day and night shifts.
  • Work Timings - 9:30 AM till work gets over for the day shift and 12 AM till work gets over for the night shift. You are considering joining a startup. Building anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day!

More Info

Industry:Other

Function:Travel

Job Type:Permanent Job

Date Posted: 20/10/2024

Job ID: 97261719

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Last Updated: 20-10-2024 10:03:46 PM
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