Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Athenahealth offers a variety of Revenue Cycle Management services to its clients in supporting their continued revenue growth. Operations teams takes the lion share of the overall spends of the company. Operations Associate is responsible for driving work and executing on the tasks in an accurate and timely manner as dictated by our expectations from our customers.
Essential Functions (Duties And Responsibilities)
75% Resolve outstanding health insurance claims, remittances, clinical documents, clinical mapping and or acknowledgements, including those which have been rejected and those for which the status is unknown
- Perform tasks or related responsibilities and achieve desired output on specified process in healthcare RCM and achieve desired quality of service as required by standard operating procedure. Expectation is to perform this function 25% of the time
- Responsible to maintain important logs and documentation regarding the details of the tasks performed
- Support an environment of accountability and management against goals
- Collaborate with cross-functional teams to resolve issues identified from day to day working of claims
- Analyze and resolve root-cause issues by working with vendors, payers and various athena departments that are stakeholders
- Execute on key quarterly initiatives pertaining to the workflow responsible
- Use baseline research and analysis to advocate for product and process improvement
- Work closely with outside organization to support and solve outstanding process issues through emails, calls, etc. at the capacity of SME
- Make sound decisions to honor or reject specific client requests for new clinical templates
15% Identify and quantify work trends
- Propose solutions to improve internal processes to facilitate a touchless revenue cycle
- Work with internal teams across the Operations Division to prioritize and implement process improvements appropriately prioritized based on impact and business need
10% Accept full ownership and responsibility for special projects
- Work with internal stakeholders and client-facing teams to identify and resolve claim issues impacting individual clients and/or discrete lines of business
- Communicate effectively the status and resolution of special projects, adhere to established timelines, and serve as a valued subject matter expert for internal teams.
Education & Experience Required
- Bachelor's degree or equivalent
- 5-7 years experience in fast paced environment
- Previous experience in healthcare RCM environment, mandatory
Knowledge & Skills
- Healthcare RCM knowledge, mandatory
- Analytical skills and excellent communication skills
- Problem framing and problem-solving skills
- Ability to perform root cause analysis
About Athenahealth
Here's our vision:To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What's unique about our locations
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together.
Our Company Culture Might Be Our Best Feature.
We don't take ourselves too seriously. But our work That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talentedemployees or athenistas, as we call ourselves spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where everyathenistafeels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility (CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborativeworkspaces some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.
