Job Description - Operations I Level 1
Position summary:
The candidate will be responsible for placing orders via the ticketing system involving issues related to desktop, laptop, printers in a timely manner.
Required Skill Set:
Knowledge of Service Now.
Knowledge of different types of Laptops, Desktops, Printers and accessories.
Knowledge of CLP and Market place tools.
Should be able to analyze email requests and respond in a timely manner.
Should be able to classify and prioritize cases as per severity.
Assist teammates with identifying the impact of cases.
Take ownership of incidents that need immediate action.
Monitoring the queues/mailboxes at regular intervals and ensure the completion of task.
Keeping affected business partners informed about any changes or impact due to outage.
Escalating the process as necessary per established escalation policies.
Excellent written and verbal communication Skills
Ready to work in a 24*7 Environment
Represent CompuCom in a professional manner and communicate effectively to stakeholders.
Maintain the highest level of customer satisfaction by resolving all non-technical issues and concerns.
