Position Summary
Job Description - Operations I Level 1
The candidate will be responsible for placing orders via the ticketing system involving issues related to desktop, laptop, printers in a timely manner.
Required Skill Set
- Knowledge of Service Now.
- Knowledge of different types of Laptops, Desktops, Printers and accessories.
- Knowledge of CLP and Market place tools.
- Should be able to analyze email requests and respond in a timely manner.
- Should be able to classify and prioritize cases as per severity.
- Assist teammates with identifying the impact of cases.
- Take ownership of incidents that need immediate action.
- Monitoring the queues/mailboxes at regular intervals and ensure the completion of task.
- Keeping affected business partners informed about any changes or impact due to outage.
- Escalating the process as necessary per established escalation policies.
- Excellent written and verbal communication Skills
- Ready to work in a 24*7 Environment
- Represent CompuCom in a professional manner and communicate effectively to stakeholders.
- Maintain the highest level of customer satisfaction by resolving all non-technical issues and concerns.
