Search by job, company or skills

Preludesys

Operation Manager - KPO - PreludeSys

Preludesys
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 5-7 Years
Chennai, India
Login to check your skill match score

Job Description

  • Manage the team to ensure the timely and high-quality delivery of client requirements within specified Turnaround Time (TAT).
  • Handle client interactions and oversee deliverables, ensuring client satisfaction.
  • Maintain process compliance according to organizational standards.
  • Proactively identify resource needs in coordination with Account Leads to meet daily deliverables.
  • Monitor project progress daily to anticipate and resolve potential issues.
  • Collect, compile, and present detailed delivery metrics to the management at regular intervals.
  • Responsible for managing client interactions and ensuring satisfaction with deliverables.
  • Ensure all deliverables meet client schedules and adhere to quality standards.
  • Ensure adherence to industry best practices within the operational processes.
  • Process Automation and Efficiency Improvement:
  • Recommend suitable tools and techniques for system automation to enhance team technical efficiency.
  • Ensure compliance with information security policies and relevant procedures.
Technical Skills
  • Proficiency in client interaction and handling diverse teams effectively.
  • Recommend automation tools for improved delivery efficiency.
  • Expertise in tracking project progress and proactively resolving issues.
  • Identifying team training needs and ensuring optimal resource utilization.
  • Experience in evaluating new technologies and solutions for enhanced operational effectiveness.
  • Provide leadership, guidance, and mentorship for team development and optimal performance.
  • Experience in effectively managing multiple teams.

More Info

Industry:Other

Function:Management

Job Type:Permanent Job

Skills Required

Leadership
Team Management
Client Interaction
Resource Utilization

Login to check your skill match score

Login

Date Posted: 23/10/2024

Job ID: 97590807

Report Job

About Company

Preludesys
Follow

Hi , want to stand out? Get your resume crafted by experts.

Last Updated: 23-10-2024 02:30:30 PM
Home Jobs in Chennai Operation Manager - KPO - PreludeSys
Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs