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BPO PLUS

Operation Manager - Contact Center

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  • a month ago
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Job Description

Job Title: Operations Manager
  • Location: Doha, Qatar
  • Company: Bpo Plus
  • Position Type: Full-time
  • Experience: Minimum 7 years in Operations/Business Development
  • Education: Masters/Bachelor's Degree in Business administration or equivalent
  • Language: Fluent in English; proficiency in Arabic is advantageous
  • Job Description:

Bpo Plus is seeking a skilled and dynamic Operations Manager with a strong background in business development to join our team. The ideal candidate will be responsible for ensuring smooth operations, driving business growth, and achieving both individual and team targets. This role combines operational management with strategic business development to enhance overall organizational efficiency and profitability.
  • Job Responsibilities:
Visit different client locations daily to maintain client relations and acquire new clients, ensuring high customer satisfaction and business growth.
  • Meet individual and team performance targets, ensuring smooth team operations, providing training and development.
Ensure compliance with legal, statutory, and professional regulations.
  • Direct and monitor the tender process team for efficiency, quality, and profitability.
Develop and streamline tender process plans and documentation.
  • Contribute to organizational strategy and business planning, managing budgets and controlling expenses.
Follow organizational policies and procedures, cooperating with members, suppliers, and customers.
  • Maintain a safe and healthy work environment, updating job knowledge through ongoing education and networking.
Provide monthly reporting as agreed.
  • Analyze and improve organizational processes, workflow, and layout.
Support other departments with tender-related issues.
  • Enhance mechanisms for tender process optimization and feedback.
Delegate authority and responsibility with supervision and accountability.
  • Set an example of commitment and ethical conduct for team members.
Responsibly manage resources and expenses within budgetary controls.
  • Maintain accurate records in compliance with organizational policies and procedures.
Collaborate with all team members, suppliers, and customers.
  • Participate in special projects as required.
Take ownership of allocated workload and contribute to organizational efficiency.
  • Qualifications:
Minimum 7 years of experience in Operations and Business Development.
  • Graduate degree in any discipline.
Fluency in English; proficiency in Arabic is an advantage.
  • Excellent verbal and written communication skills.
Strong understanding of RFQ/RFP processes and tender requirements.
  • Proven ability to manage teams and drive performance.
Experience in budget management and strategic planning.
  • Familiarity with Qatar's business environment is preferred.
Strong leadership and organizational skills.
  • Excellent problem-solving and critical thinking abilities.
* Advanced proficiency in MS Office.

Join our team at Bpo Plus and contribute to our success through your expertise in operations and business development. Apply now with your updated resume and cover letter.

Bpo Plus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: 100,
  • 00 - 200,000.00 per month

    Ability to commute/relocate:
  • Gujarat University, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
  • Are you ready to join immediately

Education:
  • Master's (Preferred)

Experience:
  • Operations: 8 years (Preferred)

Language:
  • English (Required)

Location:
  • Gujarat University, Ahmedabad, Gujarat (Required)


Work Location: In person

More Info

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Date Posted: 22/10/2024

Job ID: 97456771

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