Operation Manager (Astrology)

Role: Operation Manager

• Experience : 5+ Years

• Location: Noida Sec-62

• Notice Period : Immediate/15 Days

• Selection Process: 2 Round of Interview(Virtual Round + F2F Interview)

Position Overview: As Operations Manager at Our Organization is located in Noida., you will play a crucial role in enhancing the skills and performance of our business partners. Your primary responsibility will be to identify areas for improvement and deliver effective training programs to enhance their quality of service.Job description - Key Responsibilities:

• Handling the entire operational activities including overall service delivery, people process, client management and operations.

Accountable for maintaining KRA (Key Responsibilities Area) Report for team members on daily & monthly basis.

• Supervising overall operational management, systems and planning with the senior management .

Leading continuous improvement process.

• Evaluating & re-evaluating various SOPs from time to time to ensure adherence.

Evaluating reports from Operations, Quality & Training to re-engineer & evolve processes

• Successful service delivery -

SLA achievement and high level of customer satisfaction. Managing and improving the operational processes, policies, and systems in support of the organizations mission.

• Identify the best work processes & improvement opportunities for best results and fully implement the same.

Weekly Team Review

Developing an operations strategyDesigning the operation's products, services and processes

• Improving the performance of operation

Planning and controlling change.

Handling team of 12-15 sales, recruitment associates.Oversee day-to-day operation & Sales, Monitor team performance and report on metrics

• Managing quality assurance programmers.

Researching new technologies and alternative methods of efficiency.

Motivate team members, Strong in Team Management and achieving targets.Responsible for overall revenue generated.

• Target oriented.

Give motivation to collection team to achieve their target.

Become a good relation between staff and management.Develop the right pitch for Sales & Recruitment teams.

• Good understanding in control, monitoring and coaching/Training.

Good analysis, problem solving, organizational, team player, research, and decision-making skill.

Handling any customers complaints and following up to ensure resolution.Preparing regular reports and MIS to leadership team around the performance of the business

• Create SOP for different Teams.

Regularly report the progress of team payment and personnel condition to the superior.

Monitor all kinds of end-day, end-week, and end-month collection staff business report.

• Project Management:

Support, Execute and assist in projects, completing assigned tasks and responsibilities within budget and agreed timelines (and explaining variances).

Communicate appropriately with identified stakeholders within Risk Operations and business management.Exhibits organization and multi-tasking skills required to successfully engage in simultaneous engagements.

• Relationship Management

Maintains a positive working relationship with team members, global stakeholders and sustains an ongoing relationship with key business contacts.

• Effectively maintains the appropriate level of communication with business management.

Lead discussion with clients in developing action plans to resolve control issues or risks; handles the resolution of high risk issues with management

• Qualifications

Must be Graduated from recognized University.

• 3+ Years of Experience in

Operation Management & Team Management Will be responsible for managing end to end value chain of Production/ Quality/ Dispatch departments.

• Experience in forecasting, capacity planning, and inventory management.

Ability to optimize workforce productivity, allocate resources efficiently, and foster a positive work environment.

• Strong background in implementing and maintaining robust quality control processes.

Responsible for documentation updating e.g. SOP, work instructions, visual standards, Technical Data.

Please send your updated resume on- [Confidential Information] & Call on -

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  Job Types: Full-time, Permanent
  
  Benefits:
• Provident Fund

Schedule:

• Day shift

* Rotational shift
Supplemental Pay:

• Performance bonus

Experience:

• Astrology Domain: 3 years (Required)

Work Location: In person

Application Deadline: 17/09/2024
Expected Start Date: 10/09/2024