Operation Exective

Job Description

Area Operations Executive

Team: Store-operationsLocation: Ranchi

Who are we What do we do

Over the past decade, technology has changed how tier 2+ india is consuming services - both online and offline. Imagine being in a tier 2+ city in India, sitting at the dining table of a home and discussing the monthly grocery and budget with the family. What comes to our mind first when we think of getting our monthly groceries Our trusted neighborhood kirana store aka apne mohalle ke kirana wale bhaiyya, right

ApnaMart started with a vision to offer an unparalleled shopping experience to tier 2+ India. A very modern shopping experience where they can choose quality products from varied assortments, add them to a shopping basket, check out at the front counter, pay cash/digitally and also give them the option to do the same thing online from the comfort of their homes through our mobile App! We are building a scalable, asset-light chain of neighborhood super marts. We focus on bringing competitive pricing, varied assortment, and consistent customer experience coupled with the trust and personal connection of a neighborhood kirana.

We've come a long way from our first store to 100+ stores and 1 lac+ monthly customers. It has been an overwhelming journey! And now, we are considering scaling up at an even more incredible pace. The target is 1000+ stores in the next year. Fingers crossed!

In short, at Apna Mart, we are redefining the grocery experience for tier 2+ cities in India. You can check our website https://apnamart.in/for more details.

Job Description

Position: Area Operation Executive

The Area Manager of Operations will be responsible for overseeing the daily operations of multiple retail grocery stores within a specified geographic area. This role involves ensuring operational efficiency, maximizing sales, managing staff, and maintaining high standards of customer service

Responsibility Details:

• Oversee the operations of multiple retail grocery stores within the assigned area.
• Ensure that each store operates efficiently and meets company standards for customer service, sales, and profitability.
• Develop and implement operational strategies to improve store performance and achieve business goals.
• Monitor inventory levels, order supplies, and manage stock to minimize shrinkage and waste.
• Train, mentor, and supervise store managers and staff to ensure a high level of performance and customer satisfaction.
• Conduct regular store visits to assess operations, identify areas for improvement, and implement corrective actions.
• Analyze sales data and market trends to make informed decisions and recommendations.
• Handle customer complaints and ensure prompt resolution to maintain customer satisfaction.
• Collaborate with the marketing team to develop and execute promotional activities and campaigns.
• Ensure compliance with health and safety regulations, company policies, and industry standards.
• Prepare and present regular reports on store performance, including financial metrics and key performance indicators (KPIs

Desired background

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• 2-3 years Experience in Store ops
• Proven experience as an Area Manager, Store Manager, or similar role in the retail grocery industry.
• Strong leadership and management skills with the ability to motivate and develop teams.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret sales data and market trends.
• Strong organizational and problem-solving abilities.
• Proficiency in using retail management software and MS Office.
• Ability to travel within the assigned area as needed.
• Flexibility to work various shifts, including weekends and holidays.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization

Write to us at: [Confidential Information]