Description
We are seeking a talented individual to join our team as a Voice Process Executive. The ideal candidate should be fluent in Kannada, Malayalam, Telugu, and Hindi languages, and have 0-2 years of experience in the job market context of India. The candidate should have excellent communication skills and be able to handle customer queries and complaints effectively.
Responsibilities
- Handle customer queries and complaints over the phone in a professional and courteous manner
- Ensure that customer issues are resolved in a timely and effective manner
- Maintain accurate records of customer interactions and transactions
- Work closely with other team members to meet individual and team targets
- Adhere to company policies and procedures at all times
Skills and Qualifications
- Fluency in Kannada, Malayalam, Telugu, and Hindi languages
- Excellent communication skills
- Ability to handle customer queries and complaints effectively
- Good listening skills
- Ability to work under pressure and meet targets
- Basic computer skills
- Minimum educational qualification of a Bachelor's degree
