- Analyze problem and execute correctives.
- Support customer for problem solving through remote.
- Train team in crisis management / customer anxiety management.
- Carry out equipment surveys to identify expected problems and initiate preventive steps.
- Develop good connects with User team to support them in trouble free running of equipment.
Authorities
- Recommendation for free replacement of spares even though out of warranty based on assessment of reason of failure.
Vishakapatnam
Key Results Areas (KRA s)
- KRA1- Carry out BD Maintenance / Preventive Maintenance within agreed Service Levels
- KRA2- Build strong Customer / User connects
- KRA3- Maintain High System uptime
Requisite Qualification
Essential
- ITI/Diploma in Engineering Instrumentation / Electrical Engg / Electronics/Mechatronics
Preferred
Requisite Experience
Essential
Preferred
- Essential Min 2 years in Field Service / Electro Mechanical Commissioning
- Intralogistics Automation equipment knowledge would be an advantage
Skills & Competencies
- Knowledge of Siemens PLC, Sensors, Drives + Electrical equipment like VFD Motors, Power circuits, Bar code scanners, LAN Networking troubleshooting, etc.
- Experience in Customer Service
- Interpersonal Skills- team player, cohesive working wit CFT
- Good Oral and Written Communication
- Positive attitude- Open for suggestions and improvement
