Ongoing Monitoring Analyst (Transaction Monitoring Analyst)

Who are Tide:

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About You

As an Ongoing Monitoring Analyst, you would be working on being the first line of defence in our battle against financial crime. You'll be responsible for monitoring a variety of transaction types across our customer base. This role is an important part of our monitoring and helps identify any suspicious activity that requires further investigation.

Some of the things you'll be doing:

• Analyzing transactions across a variety of payment types to look for signs of financial crime including fraud, money laundering and
  terrorist financing
• Sanctioning and screening some payments
• Developing and seeking ways to improve tools and process for transaction analysis
• Reviewing transaction alerts, spotting inconsistencies and escalating accounts with financial crime concerns
• Using a variety of tools to analyse transactions in different ways, including thematic reviews
• Being responsible for different operational activities as per requirements
• Working a shared shift pattern
• Willing to work weekends as and when required
• Using interpersonal & great communication skills to interact with many of Tide's internal and external stakeholders and take
  initiative in a very busy, and always changing work environment
• Resolving member queries in a timely manner by contacting members through the in-app chat, email and through the phone
• Responding to queries from internal teams and working with them closely

You'll be a great fit if:

• You have good eye for detail to be able to identify suspicious activity amongst transaction data
• You have 2 - 4 years of experience working in AML and transaction monitoring in India, preferably in a highly regulated environment
• You have strong understanding and experience of CDD and EDD processes in Indian context
• You have professional work experience, preferably in financial services e.g. Banking sector and Fintech
• You have inclination towards asking right questions with problem solving attitude and always looking to make process leaner and robust
• You have an analytical mind - able to digest large data sets and spot patterns and trends with ease
• You are a quick learner, explorer, multitasker and flexible with work profile
• You have exceptional communication skills - written and verbal - to communicate with the clients and company stakeholders & regulatory bodies if required
• You are organized and able to remain calm under pressure
• You are able to carry out multiple different tasks and stay organized while doing so
• You are a problem solver and willing to share your solutions

What you'll get in return:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.