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Fav Fairs

Onboarding Support:

Fav Fairs
Early Applicant
  • 3 months ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Delhi, India
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Job Description

  • Customer Communication:
  • Handle all the types of customer communication including introduction
  • Handle customer queries and responses efficiently through digital mode
  • Provide timely and accurate information to customers, ensuring a positive experience
  • Pipeline Management:
  • Monitor leads in the pipeline, tracking progress and ensuring follow-ups are conducted in a timely manner.
  • Collaborate with team to optimise lead conversion and customer satisfaction.
  • Schedule Management:
  • Efficiently manage the schedule of all the types of communication to ensure timely responses
  • Coordinate with team members if required to align schedules for optimal service delivery
  • Post-Onboarding Support:
  • Address customer inquiries post-onboarding, covering transaction uploads, live transactions, and status updates.
  • Collaborate with relevant departments to resolve customer issues and enhance overall satisfaction.
  • Digital Service Delivery:
  • Ensure all customer interactions and support are conducted through digital channels.
  • Embrace and leverage technology to enhance the efficiency and effectiveness of service delivery.
Skills sought:
  • Required:
  • Postgraduate/MBA (in marketing) from reputed institute
  • Self-starter & willingness to learn
  • Excellent Communication Skills both written & spoken
  • Excellent Presentation Skills
  • Strong organizational and time-management abilities
  • Familiarity with digital communication platforms and tools
  • Ability to work collaboratively in a fast-paced environment
  • Ability to wear multiple hats and adapt based on rapidly evolving business needs
  • Result orientation & ability to run systematically with deadlines
  • Good to have:
  • Proven experience in a customer service or related role is preferable
  • Understanding and/or experience of Trade & industry preferrable

More Info

Industry:Other

Function:Customer Service

Job Type:Permanent Job

Skills Required

Time Management
Customer Service
Digital Communication
Organizational
Communication
Presentation

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Date Posted: 04/08/2024

Job ID: 87495595

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