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Note: This position is in the Technology industry and not HR Industry_
We are seeking a dynamic and customer-oriented Onboarding Specialist to join our team. As an Onboarding Specialist, you will be responsible for guiding and supporting new customers through the onboarding process ensuring a seamless and positive experience. You will play a critical role in building strong relationships with clients, understanding their needs, and effectively communicating the value of our products or services. The ideal candidate should have excellent communication skills, a passion for customer satisfaction, and the ability to adapt in a fast-paced environment.
Responsibilities:
Serve as the primary point of contact for new customers, facilitating a smooth onboarding experience from initial engagement to successful product or service adoption.
Engage with customers to understand their specific requirements, goals, and expectations during the onboarding process.
Guide and educate customers on the steps involved in onboarding, including account setup, system configuration, and product or service training.
Collaborate with cross-functional teams, such as sales, customer success, and technical support, to ensure a coordinated and cohesive onboarding process.
Provide comprehensive trainings to customers regarding the usage of our products or services.
Address customer inquiries and troubleshoot issues promptly and effectively, escalating complex problems to the appropriate team members when necessary.
Maintain accurate and up-to-date records of customer interactions, progress, and feedback throughout the onboarding process.
Conduct post-onboarding follow-ups to ensure customer satisfaction, identify opportunities for improvement, and gather feedback.
Stay updated on product or service enhancements and new features, and effectively communicate these updates to customers.
Contribute to the development and improvement of onboarding processes, resources, and training materials.
Requirements:
At least 2 years of proven experience in a customer-facing role, such as customer service, account management, or onboarding.
At least 1 year of experience using SaaS based products
Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences.
Strong interpersonal skills and the ability to build rapport and establish trust with customers.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Problem-solving and critical-thinking abilities to address customer inquiries and troubleshoot issues.
Proficiency in using Enterprise Resource Planning (ERP) software and other relevant tools is a plus.
Fluent in English is Mandatory
Job Types: Full-time, Permanent
Pay: 15,
- 00 - 25,000.00 per month
Ability to commute/relocate: - Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 2 years (Required)
Work Location: In person
