Employer Description
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
Job Summary
As an Onboarding Product Manager/Associate (Account Opening Product Owner) in our Asset & Wealth Management Global Private Bank team, you will need excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and research skills. You will be a seasoned, well-trained professional, a strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders.
Job Responsibilities
- Have Strong storytelling skills with the ability to craft engaging and presenting narratives that resonate with users and stakeholders.
- Embody true customer-obsession in identifying and leveraging user data, behavioral analytics, and key performance metrics, industry trends, and varying forms of customer and advisor feedback to shape our design and roadmap.
- Develop and maintain deep relationships with delivery partners across including senior leaders in the Business, Technology, Design, Operations, Servicing, Digital and control functions across lines of business. Analyze, diagnose and solve content issues
- Develop impactful features and capabilities for Becoming a Client lifecycle and connecting the dots across the client journey and other product owners.
- Understand client and user needs. Invests in a deep understanding of the business opportunity, client needs and competitive landscape to inform which initiatives and features to pursue. Participates in user research to uncover customer needs and uses personas to inform feature definition so that it is relevant and useful.
- Define strategy, operating model, and roadmap to achieve vision and business goals. Owns and drives a product roadmap to meet business goals and provide a world-class customer experience. Partners with developers and UX designers to deliver intuitive, differentiated user experience and validate design through user testing. Prioritizes and defines each feature to meet client and business goals, while also meeting control requirements.
- Lead the product development lifecycle by documenting requirements, ensuring sprint inputs (e.g., design and requirements) and outputs (e.g., tested code) are as envisioned, and providing direction and smart trade off decisions for the scrum team. Collaborates with other product and requirement owners and designers to deliver end-to-end product and experience. Partner with Technology to triage issues end to end until full resolution is achieved. Communicate issue resolution to appropriate parties and escalate issue as necessary to ensure proper response.
- Establish approach to pilot/rollout new capabilities, including objective/scope, population selection, communication, training/support, feedback/metrics. Work with Business to determine the right communication method for launch (e.g., morning call, email, Connect alert, etc.) and work with business to craft messaging. Post implementation review against business case.
Required qualifications, skills and capabilities
- 7+ years of experience in financial services
- Experience supporting a strategy and roadmap across a large, diverse, global organization. Structured thinker, effective communicator with excellent written communication skills.
- Proven ability to execute via successful internal partnerships with other organizations. Influence peers with diverse points of view and build consensus.
- Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence. Highly self-motivated and ability to remain calm under intense pressure.
- Strong understanding of different technological development methodologies (e.g., Agile, Waterfall) and design techniques with ability to successfully lead regardless of approach.
- Knowledge of word processing tools, spreadsheets and presentation tools (MS Office Word, Excel, PowerPoint etc.)
- Emerging knowledge of data analytics and data literacy, Excellent time management skills and a goal-oriented personality
- Developing knowledge level of the product development life cycle activities including discovery, design and requirements definition
Preferred qualifications, skills and capabilities
- Preferable experience in wealth management, asset management, digital banking, or a closely related business leading strategic or transformational change.
