About Shopflo
At Shopflo, we're trying to change the way consumers experience brands and businesses. Our first product was a cart and checkout platform for e-commerce, that allowed marketers to personalise discounts, rewards, and payments. We are currently also working on a new product that takes it a notch higher by unlocking enterprise-grade personalization for all consumer tech businesses.
Team & Role
Shopflo was started by three co-founders: Ankit (ex-IIT Kharagpur, Oracle, Gupshup), Ishan (ex-IIT Bombay, Parthenon, Elevation Capital), and Priy (ex-IIT Madras, McKinsey, Elevation Capital). We are a team of 60 people now (with team members joining from Livspace, Gupshup, Setu etc.). We are located in HSR, Bengaluru. We have closed our first seed round at $2.6M with Tiger Global, TQ and Better. And we're just getting started!
As an Onboarding Manager, you'll lead the onboarding team and you'll be a crucial part of our team, ensuring merchants have a seamless experience with us.
What You Will Do
- Lead and manage a team of onboarding specialists, providing guidance, support, and performance evaluations
- Develop and optimize the merchant onboarding process to ensure a seamless transition onto the Shopflo platform
- Create and maintain onboarding materials, including documentation, training videos, and best practice guides
- Collaborate with sales, product, and customer success teams to align onboarding strategies with overall business goals
- Analyze onboarding metrics and KPIs to continuously improve the process and team performance
- Act as an escalation point for complex onboarding issues and maintain strong relationships with key merchants
- Provide regular reports on onboarding progress, merchant satisfaction, and team performance to leadership
You should apply if you have
- Strong understanding of e-commerce platforms and checkout processes
- Excellent communication and interpersonal skills
- Proven ability to manage multiple projects and prioritise effectively
- Experience with CRM systems and project management tools
