Onboarding Manager

Early Applicant

Exp: 0-2 Years

Job Description

Be Client-facing and help clients onboard their travel programs with GBT.
Create and maintain detailed project plans on applicable projects.
Work closely with other teams such as Service Delivery, Commercial, Product Development, and Support.
Coordination of discussions with clients to set expectations and determine company infrastructure, travel policy interpretation, and user enrolments.
Configure, test, and conduct troubleshooting of the site, including travel policy, pricing, and PNRs.
Contribute best practices to improve quality, standardization, and documentation of implementations globally.
Ability to collaborate with team members and business partners across global Amex GBT locations.
Contribute to Departmental metrics/goals.
Updates Management of implementation status on a weekly basis and participates in weekly team meetings.
Acts as subject matter expert.
Collaborate with Product Development to determine the feasibility of new vendor offerings.
Create and test implementation processes to support.

What were looking for :

Clear communication skills, able to manage a client call in English
Ability to think analytically & conceptually.
Ability to work independently whilst contributing to the overall team objectives.
Previous experience of Project Management desired.
Ability to drive results in a P/L environment.
Must have knowledge of corporate travel.
Time management/organizational & change management skills.
Excellent relationship management and communication skills (both written and verbal).
PC skills/applications.
Multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, GetThere & others).
Capacity to work virtually and strong organizational skills.
Tenacious - ability to drive change in the face of possible resistance.