-Clearly articulate and present the business impact of recommended solutions, developing a deployment roadmap and establishing baselines to demonstrate qualitative and quantitative value.
-Track onboarding-related metrics, such as time-to-go-live, customer satisfaction, & expansion during onboarding.
Technical Understanding and Implementation:
-Understand Pandoplatform capabilities, including integration and architecture, for technical
design.
-Orchestrate the SaaS delivery process, owning the end-to-end implementation from kick-off to go live to ensure rapid adoption and value realization.
-Kick off projects and serve as the liaison for a smooth go live.
Change Management and Leadership:
-Help identify change management efforts needed for global or regional program implementations.
-Lead and manage the entire delivery process, working alongside SI/consulting partners in the
deployment of Pandosolution.
-Handle client escalations as they arise with support from the wider team.
-Identify potential issues early on during implementation and addressing them before they escalate.
Customer Relationship and Growth:
-Build deep relationships and drive product adoption, helping clients follow data-driven approaches and measure KPIs to achieve value realization.
-Inspire customer growth and advocacy, collaborating with Account Management and Customer Success teams to discover growth opportunities and drive net expansion.
Collaboration and Feedback:
-Collaborate effectively with internal stakeholders to ensure smooth transitions between engagement stages.
-Share feedback with Product Management to identify areas for solution development opportunities.
-Ensure a smooth handoff from onboarding to customer success.
