OGS Associate

Company Description

Ivy is a global, cutting-edge software and support services provider, partnering with one of the world's biggest online gaming and entertainment groups. Founded in 2001, we've grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.

This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter.

Job Description

As an OGS Associate / Senior OGS Associate , you will support the Operations and Content teams by identifying and eliminating on-site issues as and when they appear, either by raising to the relevant team or through direct action.

Reporting to the OGS Team Lead, your main responsibility is to ensure that any issues present do not exceed the defined KPIs.

To achieve your targets, you will need to understand the various tools and systems used by the Marketing Operations team and establish a firm grasp of them. You will need to work with multiple teams and across all departments and locations.

What you will do

• Monitor live reporting across Propositions, Commercial and Customer Experience
• Provide Operational / CMS support including during non-core business hours
• Handle CS escalations to the Operations team
• Receive the KPI reports, compare to expected behavior and investigate potential issues for the UK&Ire Brands
• Sanity checks the websites of the UK Brands to ensure everything is performing as expected
• Identify and eliminate game technical issues as and when they appear by escalating to the relevant team
• Create, follow up and resolve all related incidents
• Review the causes and resolutions for issues and recommend process / product improvements to prevent them
• Communicate effectively across cross-functional teams
Work on critical issues around content amendments

Qualifications

• 2+ years experience as an Operations Associate
• Advanced / expert use of all tools and systems used by the Operations team, and intermediate knowledge of the tools and systems used by the Content team
• Proven ability to mentor, train and develop junior staff
Proven experience implementing process or ways of working improvements across the team

Additional Information

At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in you can expect to receive great benefits like:

• Safe home pickup and home drop (Hyderabad Office Only)
• Group Mediclaim policy
• Group Critical Illness policy
• Communication & Relocation allowance
• Annual Health check

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Ivy, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.