Job Purpose
To conduct remote Know Your Customer (KYC) verification process for customers through video calls
Core Responsibilities:
To verify the customer's identity and validate their provided documentation during the video call interaction.
To ensure all customer requests received through the video channel are attended to and closed within TAT
To ensure compliance with regulatory requirements and company policies throughout the Video KYC Call
To guide the customer through the entire video call and clarify doubts if any
Maintain accurate records of KYC verification activities and customer interaction
Skills Required
Excellent communication skills to effectively interact with the customer
Attention to detail and ability to accurately verify customer identities and documentation
Has previous experience of customer service in the lending business and has handled customer queries
and requests
Qualification : Graduation / Master/ Postgraduation
