Tata Capital Ltd is looking for Officer - Retail Branch Operations - Housing to join our dynamic team and embark on a rewarding career journey
- As an Officer in Retail Branch Operations, you will play a crucial role in ensuring the smooth functioning of the branch and providing excellent customer service
- Your organizational skills, attention to detail, and ability to manage various operational tasks will contribute to the efficient operations of the branch and the overall customer experience
Responsibilities:
- Customer Service:Greet and assist customers in a friendly and professional manner
- Address customer inquiries, concerns, and requests promptly and accurately
- Provide information on banking products and services
- Cash Management:Manage cash transactions, including deposits, withdrawals, and currency exchanges
- Balance cash drawers and maintain accurate records of transactions
- Account Management:Open and close customer accounts as per bank policies and procedures
- Assist customers with account-related activities such as updating information and issuing statements
- Transaction Processing:Process various banking transactions, including transfers, payments, and check encashment
- Ensure accuracy and compliance with regulatory guidelines
- Documentation and Recordkeeping:Maintain accurate and organized records of customer transactions and account activities
- Assist in preparing necessary documentation for customer requests
- Cross-Selling:Identify opportunities to promote bank products and services to customers
- Cross-sell relevant banking products to meet customer needs
- Compliance and Security:Adhere to bank policies, procedures, and regulatory guidelines
- Ensure proper verification and authentication of customer identities for security purposes
- Branch Operations Support:Assist in maintaining the overall appearance and cleanliness of the branch
- Collaborate with other team members to ensure seamless branch operations
- Reporting:Prepare and submit reports on branch operations, transactions, and customer interactions
