Key Areas of Responsibilities
- Trade bookings and processing.
- Trade confirmations and Contract note.
- Static and Reference Data maintenance
- FX Processing (non-execution)
- Update and Documentation of procedures, process maps.
- Active management of day to day issues and queries from internal/external parties with Escalations as necessary.
- Co-ordination with regional trade support groups, traders and customers to resolve queries / issues.
- Active participation in UAT testing and related aspects of change management.
- Reconciliation issues
- Act as an authorizer and releaser for various systems
- You must be able to supervise and have control over the daily BAU and Projects
- Play a supporting role in projects, process & system improvements, cost & efficiency savings etc.
- You must be able to multi-task and deliver work on time
- You must be able to train new staff and junior staff on new tasks or work development or process changes
Requirements
- Graduate with minimum of 2-4 years of experience in the securities or related industry. .
- Knowledge of trade processing, reference data.
- Coordinate with front office and other support teams, locally and globally, to address trade related enquiries and issues. .
- Assist in resolving trade discrepancies caused from trade failures, breaks, etc.
- Develop standard processes to route customer queries to correct department for timely resolution.
- Provide excellent and outstanding customer service.
- Should be familiar with Microsoft Office and preferably have experience in the usage of operations systems/applications commonly used in securities related industry including ALERT, OASYS, etc.
- Ability to work within a team environment.
- Strong communication and interpersonal skills to interact with various levels of management.
- Excellent time management, problem solving and analytical skills.
- Ability to work accurately and with attention to detail.
- Ability to work to deadline and deal sufficiently with time pressure
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