Officer, Middle Office, Setclear

Key Areas of Responsibilities

• Trade bookings and processing.
• Trade confirmations and Contract note.
• Static and Reference Data maintenance
• FX Processing (non-execution)
• Update and Documentation of procedures, process maps.
• Active management of day to day issues and queries from internal/external parties with Escalations as necessary.
• Co-ordination with regional trade support groups, traders and customers to resolve queries / issues.
• Active participation in UAT testing and related aspects of change management.
• Reconciliation issues
• Act as an authorizer and releaser for various systems
• You must be able to supervise and have control over the daily BAU and Projects
• Play a supporting role in projects, process & system improvements, cost & efficiency savings etc.
• You must be able to multi-task and deliver work on time
• You must be able to train new staff and junior staff on new tasks or work development or process changes

Requirements

• Graduate with minimum of 4-7 years of experience in the securities or related industry. .
• Knowledge of trade processing, reference data.
• Coordinate with front office and other support teams, locally and globally, to address trade related enquiries and issues. .
• Assist in resolving trade discrepancies caused from trade failures, breaks, etc.
• Develop standard processes to route customer queries to correct department for timely resolution.
• Provide excellent and outstanding customer service.
• Should be familiar with Microsoft Office and preferably have experience in the usage of operations systems/applications commonly used in securities related industry including ALERT, OASYS, etc.
• Ability to work within a team environment.
• Strong communication and interpersonal skills to interact with various levels of management.
• Excellent time management, problem solving and analytical skills.
• Ability to work accurately and with attention to detail.
• Ability to work to deadline and deal sufficiently with time pressure