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Banking/Accounting/Financial Services
. To monitor activity for Inbound, Outbound, Backend & Email processes and ensure call centre representatives follow the organization's protocols. |
Core Responsibilities:
o Customer request/query/complaint management
o Ensure rightful resolution of customer query and/or request within TAT/SLA
o Drive process improvements to reduce complaints and increase customer delight
o Coordinate and liaison across departments for resolution of complaints
o Partner with Leadership team to enhance Customer Experiences by implementing successful call center programs
o Identify, Recommend and Support the implementation of various programs for the improvement of call center Quality
o Identify potential quality issues and initiate investigations in coordination with the leadership team
o Meet vendor call centre team weekly to review quality reports, discuss team performance, identify favorable / unfavorable trends, and resolve escalated issues
o Handling Customer Queries & meeting Deadlines on daily basis records related to customer, also prepare plan for Audit also.
o Supports development of quality assurance strategies, processes, guidelines and control plans which assure quality & enhanced customer experience
o Efficiently gather complete information to access and fulfill customer need.
o Build and facilitate business retention process
o Help resolve all audit queries and support business activities(With respect to Customer Communication)
Qualification: Graduate, Masters/Post Graduate - Optional
Industry:Banking/Accounting/Financial Services
Function:Business Support and Management
Job Type:Permanent Job
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Date Posted: 19/10/2024
Job ID: 96903341
Tata Asset Management Limited (TAM) is the Investment Manager to Tata Mutual Fund. Our origin stems from a much respected and internationally acclaimed industrial house – the Tata Group – whose business philosophy has made our country and its people partners in the wealth creation process. Our heritage invokes "trust" among consumers, employees, shareholders and the community alike. Though a great heritage is obviously something to cherish, we also seek to carry that legacy through a set of well defined and time tested globally accepted business practices. Being part of the Tata group, we are well known for our strong adherence to highest standards of ethics and fairness in all our business dealings.
TAM manages funds across the entire risk-return continuum. These include equity funds, balanced funds and debt & money market oriented funds. The company provides investment management, risk management and advisory services to institutional, intermediary and individual investors.
