Technical Support: Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting. Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively. Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems. 2.Customer Interaction: Communicate with customers and dealerships to understand their service requirements and provide appropriate solutions. Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction. Educate customers on maintenance schedules, warranty details, and service options available. 3.Documentation and Reporting: Maintain accurate records of service requests, repairs performed, and parts used for each vehicle. Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement. Prepare service quotations, invoices, and other documentation as required.
