About Halma:
Halma is a global group of life-saving technologies companies, driven by a clear purpose. We are an FTSE 100 company with headquarters in the UK and operations in 23 countries, including regional hubs in India, China, Brazil, and the US.
Our diverse group of nearly 50 global companies specialize in market leading technologies that push the boundaries of science and technology.
For the last 42 years, the combination of our purpose, strategy, people, DNA and sustainable business model has resulted in record long-term growth in revenues and profits and an increase in dividend by 5% every year an achievement unrivalled by any company listed on the London Stock Exchange.
Why join us
We offer a safe and respectful workplace, where everyone can be who they REALLY are, feel free to bring their whole selves to work and use their unique talents, knowledge, expertise, experiences, and backgrounds to create meaningful outcomes.
We nurture entrepreneurial spirits and empower them to think beyond the possibilities, to discover, shape and build their own unique stories. We promote and support non-linear career growth for the right talent.
We are simple, humble, and approachable, and we believe in leadership at all levels to bring our purpose to life. Everyone at Halma India makes an impact, and so do you when you join us!
Position Objective:
- The Halma group is in the process of migrating all its subsidiaries into a single Halma Office 365 tenant.
- Office 365 Analyst to form a part of the IT Services team to provide technical expertise in the support of this Halma Office 365 single tenant.
- This is a proactive role, and the successful candidate will have strong analytical, collaborative and troubleshooting skills, with a desire for process improvements.
Responsibilities:
- Operate O365 ecosystem with strong focus in Messaging, Collaboration, and Unified Communications
- Apply advanced technical skills and knowledge to collect needed information and resolve issues presented by the subsidiary IT managers and end users.
- Executes service requests, operational tasks defined or not defined, maintenance, and deployment activities requiring from basic to advanced level of technical competency
- Develop and document best practices for managing the Office 365 application
- Provide advice and training to peers on various Office 365 applications
- Assist in the management and maintenance of the global Office 365 environment.
Critical Success factors:
- Works in shifts covering 24x7 global IT operation
- The technologies used are as follows:
- Exchange Online, SharePoint Online, OneDrive, Office Online, OneNote, Outlook Web, Outlook Client, Teams, Teams Telephony, Yammer, Planner, Office365 licensing, Azure AD, Power BI, Power Automate, Power Apps.
- Being able to identify problems from recurring Office 365 incidents and provide resolution in a timely manner
- Collaborate with internal support groups and Microsoft support team to align on escalations and resolve complex system bugs that were reported by customers.
- Communicates with appropriate people using most effective medium whenever there is an issue or a possible outage of service. This includes notification when issue or outage has been resolved.
Academic qualification:
- B.E./BTech Computer Science/IT preferred.
- Relevant Microsoft certifications such as:
- MS 900 - Microsoft 365 Certified: Fundamentals
- MS 700 - Microsoft 365 Certified: Teams Administrator Associate
- ITIL certification preferable.
Experience:
- Total experience 3 to 5 yrs.
