Company Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Tasks and Duties
This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Ocean Export Operational
Performance Standards. Click on the link to the performance standards to view more details for each task. This list may be edited to the specific
job role.
- Receive documents
- Prepare shipments
- Route shipments
- Manage freight receipt
- Process shipments
- Monitor shipments
Physical Demands
This section lists physical demands required of this job and may be edited to the specific job role.
- Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
- Write with pencil/pen/marker
- Functions performed primarily while seated at desk
Qualifications
This section lists desired qualifications for the job and may be edited to the specific job role.
- College graduate or above.
- Global logistics industry knowledge
- Good computer skills (e.g., MS Excel, MS Word)
- Fluent in English
Additional Information
Expeditors Key Performance Expectations
This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not
be edited. Note that these expectations are found in employees My Development Plan view (listed in the SKILLS tile) and in the employees
performance evaluation in the Professional Development Center.
- Exceptional Customer Service:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in
solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and
consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service
providers) and internally (other Expeditors offices/employees).
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for
own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with
government regulations.
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectiv ely and can
prioritize.
- Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
- Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors standards.
- Culture: Exhibits and promotes the companys 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Personal Growth and Development: Participates in training within the companys guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Product Agent Job-Specific Performance Expectations
This section lists the core business-critical performance expectations applicable to all product agents, regardless of department or position, and
should not be edited. Note that these expectations are found in employees My Personal Development Plan view (listed in the SKILLS tile) in the
Professional Development Center.
- Timely and Accurate Shipment Processing Ensures smooth and timely freight process flow according to Expeditors operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures .
- Timely and Accurate Data Entry
Ensures accurate and timely data entry into our operational systems according to Expeditors operational procedures and customer
requirements. Monitors exception reports for quick data integrity resolution.
- Timely and Accurate Billing and Accounting
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions
service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
